Stakeholders within the framework of Corporate Social Responsibility: A systematic review

Ruth Zárate-Rueda; Juan Sebastian Bautista-Zárate; Yolima Ivonne Beltrán-Villamizar

doi:10.18046/j.estger.2021.160.3974

Autores

Ruth Zárate-Rueda Tenured professor, Department of Social Work, Universidad Industrial de Santander, Bucaramanga, Colombia. https://orcid.org/0000-0001-8060-8777
Juan Sebastian Bautista-Zárate Student, Master in Risk Management, Universidad Externado de Colombia, Bogotá, Colombia.
Yolima Ivonne Beltrán-Villamizar Tenured professor, Department of Education, Universidad Industrial de Santander, Bucaramanga, Colombia. https://orcid.org/0000-0001-9571-664X

DOI:

https://doi.org/10.18046/j.estger.2021.160.3974

Palavras-chave:

grupos de interesse, responsabilidade social corporativa, revisão sistemática

Resumo

A Responsabilidade Social Corporativa (RSC) representa o comportamento ético e corporativo com seus grupos de interesse para responder às suas necessidades e expectativas; no entanto, há questões que colocam que envolvê-los na gestão empresarial reduz a maximização de lucros e gera perdas. O objetivo deste artigo é analisar as tendências teórico-conceituais dos grupos de interesse e da RSC entre 2012 e 2016 para contextualizar sua origem, características e perspectivas. A metodologia consiste em uma revisão sistemática que parte da análise bibliométrica para identificar padrões de literatura, estudos de impacto e evolução teórico-conceitual. Os resultados mostram que as organizações devem equilibrar interesses entre lucros e práticas socialmente responsáveis, por meio de processos sustentáveis nos aspectos social, econômico e ambiental.

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