UNA REVISIÓN CRÍTICA AL MODELADO DE LA CONFIANZA A NIVEL ORGANIZACIONAL

Carlos Mario Zapata Jaramillo; Miguel Rojas López

doi:10.1016/S0123-5923(10)70129-7

Autores

Carlos Mario Zapata Jaramillo Ph.D. en Ingeniería, Universidad Nacional de Colombia, Colombia. Profesor asociado, Facultad de Minas, Universidad Nacional de Colombia – sede Medellín, Colombia. Líder del grupo de investigación en Lenguajes Computacionales, reconocido por Colciencias.
Miguel Rojas López Ph.D. (c) en Ingeniería, Universidad Nacional de Colombia, Colombia. Profesor asociado, Facultad de Minas, Universidad Nacional de Colombia – sede Medellín, Colombia. Líder del grupo CINCO, reconocido por Colciencias.

DOI:

https://doi.org/10.1016/S0123-5923(10)70129-7

Palavras-chave:

Confiança, modelos, relações sociais, organizações

Resumo

A confiança é um dos fatores críticos de êxito que permitem melhorar as organizações e por isso diversos autores se interessaram em seu estudo. Neste artigo é realizada uma revisão de literatura crítica sobre os diversos modelos de confiança existentes a nível organizacional e são compilados os resultados dessa revisão. Ele visa, como objetivo da pesquisa, estabelecer os elementos comuns que estão sob o conceito de confiança, a fim de formular, no futuro, um modelo unificado de confiança. O principal resultado desta análise mostra os elementos que o fideicomitente, o fideicomissário e os fatores que afetam a confiança.

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