A INFLUÊNCIA DO DESEMPENHO SOCIAL CORPORATIVO NA SATISFAÇÃO LABORAL DOS EMPREGADOS: UMA REVISÃO TEÓRICA DESDE UMA PERSPECTIVA MULTI-NÍVEL (publicado em espanhol)
DOI:
https://doi.org/10.1016/S0123-5923(10)70123-6Palavras-chave:
Desempenho social corporativo, satisfação laboral, responsabilidade social, perspectiva multi-nívelResumo
É analisada teoricamente a relação entre três das dimensões de desempenho social corporativo de uma organização (relação com os clientes e fornecedores, relação com os acionistas e a relação com a comunidade civil) e a satisfação laboral de seus empregados desde uma perspectiva multi-nível. Integrando o enfoque de desempenho social corporativo e a teoria de dissonância cognitiva de Festinger (1957) em um marco médio, que integram variáveis contextuais e individuais, se apresentam proposições que especificam os fatores que tornam mais provável que as práticas de responsabilidade social de uma organização influenciem positivamente na satisfação laboral de seus empregados. Se finaliza realçando questões empíricas para investigação futura a resolver por meio de modelos lineares hierárquicos e se incluem implicações práticas e teóricas.
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