UNA REVISIÓN CRÍTICA AL MODELADO DE LA CONFIANZA A NIVEL ORGANIZACIONAL

Carlos Mario Zapata Jaramillo; Miguel Rojas López

doi:10.1016/S0123-5923(10)70129-7

Autores/as

Carlos Mario Zapata Jaramillo Ph.D. en Ingeniería, Universidad Nacional de Colombia, Colombia. Profesor asociado, Facultad de Minas, Universidad Nacional de Colombia – sede Medellín, Colombia. Líder del grupo de investigación en Lenguajes Computacionales, reconocido por Colciencias.
Miguel Rojas López Ph.D. (c) en Ingeniería, Universidad Nacional de Colombia, Colombia. Profesor asociado, Facultad de Minas, Universidad Nacional de Colombia – sede Medellín, Colombia. Líder del grupo CINCO, reconocido por Colciencias.

DOI:

https://doi.org/10.1016/S0123-5923(10)70129-7

Palabras clave:

CONFIANZA, MODELOS, RELACIONES SOCIALES, ORGANIZACIONES

Resumen

La confianza es uno de los factores críticos de éxito que permiten mejorar las organizaciones y por esto diversos autores se han interesado en su estudio. En este artículo, se realiza una revisión de literatura crítica sobre los distintos modelos existentes de confianza a nivel organizacional y se compilan los resultados de dicha revisión. Se busca, como objetivo de investigación, establecer esos elementos comunes que se encuentran bajo el concepto de confianza, con el fin de formular, a futuro, un modelo unificado de confianza. El resultado principal de esta revisión muestra elementos como el fideicomitente, el fideicomisario y los factores que afectan la confianza.

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