MODELLING ORGANIZATIONAL TRUST: A STATE-OF-THE-ART REVIEW (Article published in Spanish)
DOI:
https://doi.org/10.1016/S0123-5923(10)70129-7Keywords:
Trust, models, social relationship, organizationsAbstract
Trust is one of the critical success factors for organizational improvement. Several authors present trust models, but they are based on proper characteristics belonging to every particular problem. However, on analyzing these works by using a state-of-the-art review methodology, we can find similarities that might allow generalization. By this reason, in this article we review the state of the art in trust at the organizational level. We also summarize the results of such review. The research goal is establishing common ground elements under the “trust” concept. As a future work, we plan to formulate a unified model of trust. Some elements like trustee, trustor, and trust factors are shown as results of this state-of-the-art review.
Downloads
References
Amendola, A. (2001). Recent paradigms for risk informed decision making. Safety Science, 40, 17- 30.
Berg, J., Dickhaut, J. y McCabe, K. (1995). Trust, Reciprocity, and Social History. Games and Economic Behaviour, 10(1), 122-42.
Bjornskov, C. (2006). The Multiple Facets of social capital. European Journal of Political Economy, 22, 22-40.
Boukerch, A., Xu, L. y El-Khatib, K. (2007). Trust-based security for wireless ad hoc and sensor networks. Compute communications, 30, 2413-2427.
Ciriolo, E. (2007). Inequity Aversion and trustees reciprocity in the trust game. European Journal of Political Economy, 23, 1007- 1024.
Concha, J.R. y Solikova, A. (2000). Relaciones a largo plazo entre compradores y proveedores: La importancia de la tecnología en el desarrollo de la confianza. Estudios Gerenciales, 76, 13-25.
Curral, S.C. y Judge, T.A. (1995). Measuring trust between Organizational Boundary Role Persons. Organizational behavior and Human Decision processes, 64(2), 151-170.
Cyr, D., Hassaneim, K., Head, M. e Ivanov, A. (2007). The Role of social presence in establishing royalty in e-Service environments. Interacting with Computers, 19, 43-56.
De Silva, M.J. y Harpham, T. (2007). Maternal social capital and child nutritional status in four developing countries. Health y Place, 13, 341-335.
Dowla, A. (2006). In credit we trust: Building social capital by Grameen Bank in Bangladesh. The Journal of Socio-Economics, 35, 102-122.
Downs, T.J. y Larson, H.J. (2007). Achieving Millennium Development Goals for health: Building understanding, trust and capacity to respond. Health Policy, 83, 144- 161.
Engle-Warnick, J. y Slonim, R.L. (2006). Learning to trust in indefinitely repeated games. Games and Economic Behavior, 54, 95-14.
Ferrary, M. (2003). Trust and social capital in the regulation of lending activities. Journal of Socio-Economics, 31, 673-699.
Gächter, S., Herrmann, B. y Thôni, C. (2004). Trust, Voluntary cooperation, and socio-economic background: survey and experimental evidence. Journal of Economic Behaviour and Organization, 55, 505-531.
Gilson, L. (2003). Trust and the development of health care as a social institution. Social Science and Medicine, 56, 1453 -1468.
Godoy, R., Reyes, V., Huanca, T., Tanner, S., Leonard, W.R., Mc- Dade, T. y Valdez, V. (2005). Do smiles have a face value? Panel evidence from Amazonian Indians. Journal of Economic Psychology, 26, 469-490.
Górski, J., Jarzebowicz, A., Leszczyna, R., Miler, J. y Olszewski, M. (2005). Trust case: Justifying trust in an IT solution. Reliability Engineering and System Safety, 89, 33-47.
Goudge, J. y Gilson, L. (2005). How can trust be investigated? Drawing lessons from past experience. Social Science and Medicine, 61, 1439-1451.
Harphan, T., Grant, E. y Rodríguez, C. (2004). Mental health and social capital in Cali, Colombia. Social Science and Medicine, 58, 2267-2277.
Harris, L.C. y Goode, M.H. (2004). The four levels of loyalty and the pivotal role of Trust: a study of online service dynamics. Journal of retailing, 80, 139-158.
Hsu, M.H., Ju, T.L., Yen, C.H. y Chang, C.M. (2007). Knowledge sharing behaviour in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human-Computer Studies, 65, 153-169.
Jiang, X., Khasawneh, M., Master, R., Bowling, S., Gramopadhye, A., Melloy, B. y Grimes, L. (2004). Measurement of Human trust in a hybrid inspection system based on signal detection theory measures. International journal of industrial ergonomics, 34, 407-419.
Jiang, Y.C., Xia, Z.Y., Zhong, Y.P. y Zhang, S. Y. (2005). Autonomous Trust construction in multi-agent systems-a graph theory methodology. Advances in Engineering software, 36, 59-66.
Johnell, K., Lindstrôm, M., Melander, A., Sundquist, J. E. y Charli, J. (2006). Anxiolytic-hypnotic drug use associated with trust, social participation, and the miniaturization of community: A multilevel analysis. Social Science and Medicine. 62, 1205-1214.
Kitchenham, B., Brereton, O., Budgen, D., Turner, M., Bailey, J. y Linkman, S. (2009). Systematic literature reviews in software engineering - A systematic literature review. Information and Software Technology, 51(1), 7-15.
Lewicki, R.J., McAllister, D.J. y Bies, R.J. (1998). Trust and Distrust: New Relationships and Realities. The Academy of Management Review, 23(3), 438-458.
Lewicki, R.J., Tomlinson, E.C. y Gillespie, N. (2006). Models of Interpersonal Trust Development: Theoretical Approaches, Empirical Evidence, and Future Directions. Journal of Management, 32(6), 991-1022.
Li, L. (2005). The effects of trust and shared vision on inward knowledge transfer in subsidiaries intra- and inter organizational relationships. International Business Review, 14, 77-95.
Li, W., Humphreys, P., Yeung, A. y Cheng, E. (2007). The impact of specific supplier development efforts on buyer competitive advantage: an empirical model. International Journal of Productions Economics, 106, 230-247.
Lobb, A.E., Mazzochi, M. y Trail, W.B. (2007). Modelling risk perception and trust in food safety information within the theory of planned behaviour. Food Quality and preferences, 18, 384-395.
Lyon, F. (2000). Trust, Networks and Norms: The Creation of Social Capital in Agricultural Economies in Ghana. World Development, 28(4), 663-681.
Lyons, B. y Mehta, J. (1997). Contracts, opportunism and trust: self-interest and social orientation. Cambridge Journal of Economics, 21, 239-257.
Mayer, R.C., Davis, J.H. y Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3), 709-734.
McLain, D.L. y Jarrel, K.A. (2007). The perceived compatibility of safety and production expectations in hazardous occupations. Journal of safety Research, 38, 299-309.
Mutairi, M.S., Hipel, K.W. y Kamel, M.S. (2008). Trust and cooperation from a fuzzy perspective. Mathematics and computer in simulation, 76, 430-446.
Narasimhan, R. y Nair, A. (2005). The antecedent role of quality, information sharing and supply chain proximity on strategic alliance formation and performance. Int. Production Economics, 96, 301-313.
Omodey, M. y McLennan, J. (2000). Conceptualizing and Measuring Global Interpersonal Mistrust- Trust. The journal of social psychology, 140(3), 279-294.
Perinja, E., Stankovski, V. y Turk, Z. (2007). A provenance data management system for improving the product modelling process. Automation in Construction, 16, 485-497.
Petro, N. (2001). Creating Social Capital in Russia: The Novgorod Model. World Development, 29(2), 229-244.
Purser, S. (2001). A simple graphical Tool for a Modelling Trust. Computers and Security, 20, 479- 484.
Ray, I., Chakraborty, S. y Ray, I. (2005). VTRUST: a trust Management System based on a Vector Model of Trust. Lecture notes in Computer Sciences, 3803, 91-105.
Salgado, E. (2005). La confianza en Colombia. Bogotá: Uniandes.
Schechter, L. (2007). Traditional trust measurement and the risk confound: An experiment in rural Paraguay. Journal of Economic Behaviour y Organization, 62(2), 272-292.
Seppänen, R., Blomqvist, K. y Sundaqvist, S. (2007). Measuring inter- organizational trust-a critical review of the empirical research in 1990-2003. Industrial Marketing Management, 32(2), 259-265.
Suh, B. y Han, I. (2002). Effect of trust on customer acceptance of internet banking. Electronic Commerce Research and Applications, 1, 247-263.
Sutter, M. y Kocher, M.G. (2007). Trust and trustworthiness across different age groups. Games and Economics Behaviour, 57(2), 364- 382.
Uggirala, A., Gramopadhye, A.K., Melloy, B.J. y Toler, J.E. (2004). Measurement of trust in complex and dynamic system using a quantitative approach. International Journal of Industrial Ergonomics, 34, 175-186.
Wei, Z., Lu, L. y Yanchun, Z. (2008). Using fuzzy cognitive time maps for modeling and evaluating trust dynamics in the virtual enterprises. Expert Systems the Applications, 35(4), 1583-1592.
Wong, P. y Cheung, S. (2004). Trust in construction partnering: views from parties of the partnering dance. International Journal of Project Management, 22, 437- 446.
Yáñez, R., Ahumada, L. y Cova, F. (2006). Confianza y Desconfianza: Dos factores necesarios para el desarrollo de la confianza social. Universitas Psychologica, 5(1), 9- 20.
Downloads
Published
Issue
Section
License
Articles are the sole responsibility of their authors, and will not compromise Icesi’s University principles or policies nor those of the Editorial Board of the journal Estudios Gerenciales. Authors authorize and accept the transfer of all rights to the journal, both for its print and electronic publication. After an article is published, it may be reproduced without previous permission of the author or the journal but the author(s), year, title, volume, number and range of pages of the publication must be mentioned. In addition, Estudios Gerenciales must be mentioned as the source (please, refrain from using Revista Estudios Gerenciales).
How to Cite
