Integrated management systems on ISO 9001 and ISO 30301 standards in the Colombian notarial context

Authors

  • Rafael Mora-Contreras Egresado, Maestría en Ingeniería Industrial, Escuela Colombiana de Ingeniería Julio Garavito, Bogotá, Colombia

DOI:

https://doi.org/10.18046/j.estger.2019.151.3248

Keywords:

integrated management systems, ISO 9001, ISO 30301, notary

Abstract

The target of this article is to propose a methodology for the implementation of integrated management systems on ISO 9001 of 2015 and ISO 30301 of 2011 standards in the Colombian notarial context. To this end, the methodology for the implementation was established from the literature review and applied at a notary office in the department of Cundinamarca, Colombia. A questionnaire was used to determine if there are favorable aspects during the implementation process and by other hand, the public deeds service was characterized in order to identify changes in performance. Results indicate that the implementation methodology helps out taking care of the organizational model, to reduce the inefficient bureaucracy and offers specific performance benefits.

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References

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Published

2019-06-17

Issue

Section

Research articles

How to Cite

Integrated management systems on ISO 9001 and ISO 30301 standards in the Colombian notarial context. (2019). Estudios Gerenciales, 35(151). https://doi.org/10.18046/j.estger.2019.151.3248