PERFORMANCE IN IMPLEMENTATION OF ISO 9001:2000 IN MEXICO CERTIFIED ORGANIZATIONS (Article published in Spanish)
DOI:
https://doi.org/10.1016/S0123-5923(08)70046-9Keywords:
ISO 9001, 2000, certification, quality, Mexican enterprises, organizational performanceAbstract
This research describes the status of certification in Mexico in ISO 9001:2000. After a review of the state of the art is validated a model that relates four independent variables: Evaluation of the strategy, Motivation, Process Implementation and Control Strategic and their impact on the dependent variable organizational performance. The research was applied in 96 Mexican organizations. As a result, it is shown that the performance of an organization improves when it implements a program of ISO 9001:2000, if the organization has active motivation. The organizational performance was measured as an improvement in quality (0,81), a decrease in cost (0,83), an increase of sales (0,88) and an improvement in customer satisfaction (0,82). Based on the evidence found an empirical model is proposed.
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