CASE STUDY. BLACK FRIDAY (Article published in Spanish)
DOI:
https://doi.org/10.1016/S0123-5923(11)70177-2Keywords:
Risk management, continuity management, availability management, and ITIL methodologyAbstract
The objective of the case discussed here is to present the complex situation that arises at a large raw material manufacturing company in the construction industry when its integrated information management system collapses; a situation commonly known as “a system crash”. These kinds of system failures constrain logistical activities related to the distribution center that is responsible for shipping orders on a national level on the sales closing date at the end of a given month. This hampers the order invoicing process and, therefore, gives rise to non-compliance with order deliveries, customer dissatisfaction, potential loss of orders, and non-compliance with the company’s sales goals, thus affecting the profitability.
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References
Bertolín, J.A. (2008). Seguridad de la Información. redes, informática y sistemas de información (1 ed.). España: Cengage Learning Paraninfo.
Martínez, J.G. (2004). Planes de contingencia la continuidad del negocio en las organizaciones (1a ed.). España: Ediciones Díaz de Santos.
Osiatis. (s.f.). Gestión de la calidad del servicio: visión general. Recuperado de http://itil.osiatis.es/Curso_ITIL/Gestion_Servicios_TI/gestion_de_la_continuidad_del_servicio/vision_general_gestion_de_la_continuidad_del_servicio/vision_general_gestion_de_la_continuidad_del_servicio.php
Van Bon, J. (2008). Fundamentos de la gestión de servicios de TI basada en ITIL V3 (1 ed.). Zaltbommel, Holanda: Van Haren Publishing.
SGSI-01 Conceptos básicos sobre la seguridad de la información - 5:00. Recuperado de http://www.youtube.com/watch?v=zV2sfyvfqik&feature=related
SGSI-02 La seguridad y la justificación desde el punto de vista del negocio - 5:05. Recuperado de http://www.youtube.com/watch?v=6EspTMCxTgM&feature=related
SGSI-03 Marco legal y jurídico de seguridad. Normativas de seguridad- 6:07. Recuperado de http://www.youtube.com/watch?v=voAKwl82R8c&feature=related
SGSI-04 Estándares de la gestión de seguridad de la información- 5:28. Recuperado de http://www.youtube.com/watch?v=vWAV0bdWvtI&feature=related
SGSI-05 Implantación de un SGSI - 6:15. Recuperado de http://www.youtube.com/watch?v=i_3z68QGaJs&feature=related
SGSI-06 Definición de políticas, organización y alcance. 6:49. Recuperado de http://www.youtube.com/watch?v=qawa_QcuFfc&feature=related
SGSI-07 Los activos de la seguridad de la información- 5:23. Recuperado de http://www.youtube.com/watch?v=THnQ2FH7NtU&feature=related
SGSI-08 Análisis y valoración de riesgos -6:15. Recuperado de http://www.youtube.com/watch?v=g7EPuzN5Awg&feature=related
SGSI-09 Gestión y tratamiento de los riesgos- 7:26. Recuperado de http://www.youtube.com/watch?v=9T9X0q2y6vQ&feature=related
SGSI-10 Seguimiento, monitorización y registro- 5:38. Recuperado de http://www.youtube.com/watch?v=Z5vaQn7bGhA&feature=related
SGSI-11 Gestión de la continuidad del negocio- 7:31. Recuperado de http://www.youtube.com/watch?v=KbwhvivHNDI&feature=related
SGSI-12 Proceso de certificación -5:39. Recuperado de http://www.youtube.com/watch?v=OQCVpiVCR9k&feature=related
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