Evaluación del desempeño de la cadena de suministro sostenible enfocada en procesos

Autores/as

  • Andrey Vinajera-Zamora Profesor-Investigador, Facultad de Ingeniería Mecánica e Industrial, Universidad Central “Marta Abreu” de Las Villas, Villa Clara, Cuba. https://orcid.org/0000-0002-4922-457X
  • Fernando Marrero-Delgado Profesor-Investigador, Facultad de Ingeniería Mecánica e Industrial, Universidad Central “Marta Abreu” de Las Villas, Villa Clara, Cuba. https://orcid.org/0000-0002-5470-2572
  • Roberto Cespón-Castro Profesor-Investigador, Facultad de Ingeniería Mecánica e Industrial, Universidad Central “Marta Abreu” de Las Villas, Villa Clara, Cuba. https://orcid.org/0000-0002-7749-5254

DOI:

https://doi.org/10.18046/j.estger.2020.156.3699

Palabras clave:

desempeño, cadena de suministro sostenible, multicriterio

Resumen

El presente artículo tiene como objetivo desarrollar una herramienta metodológica para evaluar el desempeño de la cadena de suministro sostenible mediante un índice integral. La metodología consta de cinco pasos, enfocada en procesos, y utiliza métodos como análisis de ciclo de vida y jerarquías analíticas o de Saaty (con base en múltiples criterios). Los criterios considerados fueron productividad, servicio al cliente, valor agregado, ecoeficiencia y rentabilidad. La metodología y el índice integral fueron aplicados a una cadena de suministro de contadores de energía eléctrica. Se consideraron las dimensiones económica, ambiental y social. Como resultado esencial, se obtuvo un mejoramiento de la sostenibilidad de la cadena estudiada, lo que demostró la novedad y la factibilidad de aplicación de esta herramienta.

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Publicado

2020-08-05

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Artículo de investigación

Cómo citar

Evaluación del desempeño de la cadena de suministro sostenible enfocada en procesos. (2020). Estudios Gerenciales, 36(156), 325-336. https://doi.org/10.18046/j.estger.2020.156.3699