Percepción de la utilidad del uso de las redes sociales en el lugar de trabajo
DOI:
https://doi.org/10.18046/j.estger.2018.147.2580Palabras clave:
satisfacción en el trabajo, apoyo organizacional percibido, redes sociales, ambiente de trabajo, MéxicoResumen
El uso de las redes sociales en el lugar de trabajo ha crecido exponencialmente. Con base en la teoría del intercambio social, este trabajo tiene como objetivo identificar la posible relación que existe entre la satisfacción en el trabajo y motivación, el apoyo organizacional percibido, y la percepción de los empleados en el uso de las redes sociales en el ambiente laboral. Se utilizó un cuestionario en una muestra de 294 trabajadores en empresas manufactureras en la frontera noroeste de México y Estados Unidos, mostrando resultados que sugieren que el uso de las redes sociales en el lugar de trabajo tiene una relación positiva con la satisfacción que podrían ser muy útiles para mejorar las actividades en las organizaciones.
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Referencias
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Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Andreassen, C., Torsheim, T., & Pallesen, S. (2014). Predictors of use of social network sites at work - a specific type of cyberloafing. Journal of Computer-Mediated Communication, 19(4), 906-921. https://doi.org/10.1111/jcc4.12085
American Psychological Association -APA. (2014). A Career in Social Psychology. American Psychological Association. Retrieved on March, 30, 2017: Retrieved on March, 30, 2017: http://www.apa.org/action/science/social/education-training.aspx
Arbuckle, J. L. (2010). IBM SPSS Amos 19 user's guide. Crawfordville, FL: Amos Development Corporation.
Ariffin, Z., & Amini, Z. (2010). Relationship between perceived organizational support, leadership behavior, and job satisfaction: An empirical study in Iran. Intangible Capital, 6(2), 162-184. https://doi.org/10.3926/ic.2010.v6n2.p162-184
Bagozzi, R., & Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327
Bennett, J., Owers, M., Pitt, M., & Tucker, M. (2010). Workplace impact of social networking. Property Management, 28(3), 138-148. https://doi.org/10.1108/02637471011051282
Buitelaar, R. M., & Pérez, R. P. (2000). Maquila, economic reform and corporate strategies. World Development, 28(9), 1627-1642.
Chen, R., & Sharma, S. (2013). Self-disclosure at social networking sites: An exploration through relational capitals. Information Systems Frontiers, 15(2), 269-278. https://doi.org/10.1007/s10796-011-9335-8
Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural equation modeling. A Multidisciplinary Journal, 9(2), 233-255. https://doi.org/10.1207/S15328007SEM0902_5
Cook, K. (1977). Exchange and Power in Networks of Interorganizational Relations. The Sociological Quarterly, 18, 62-82.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of occupational psychology, 53(1), 39-52.
Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69-78.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340. https://doi.org/10.2307/249008
Dimitriades, Z. (2005). Creating strategic capabilities: organizational learning and knowledge management in the new economy. European Business Review, 17(4), 314-324.
Dowson, M., & McInerney, D. M. (2001). Psychological parameters of students' social and work avoidance goals: A qualitative investigation. Journal of educational psychology, 93(1), 35-42. https://doi.org/10.1037/0022-0663.93.1.35
Drucker, P. (1998). La sociedad post-capitalista. Bogotá: Norma.
Dunn, M. (2017). Digital Work: New Opportunities or Lost Wages?. American Journal of Management, 17(4), 10-27.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Phsychology, 71(3), 500-507.
Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
Emerson, R. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31-41.
Ferrari, J. R. (1992). Procrastination in the workplace: Attributions for failure among individuals with similar behavioral tendencies. Personality and Individual Differences, 13(3), 315-319.
Gabriel, A., Diefendorff, J., Chandler, M. M., Moran, C. M., & Greguras, G. J. (2014). The Dynamic Relationships of Work Affect and Job Satisfaction with Perceptions of Fit. Personnel Psychology, 67, 389-420.
Ghafar, M., & Mohamed, E. (2016). Occupational Stress: Measuring its Impact on Employee Performance and Turnover. European Journal of Business and Management, 8(21), 12-21.
Gibson, C., Hardy, J., & Buckley, M. (2014). Understanding the role of networking in organizations. Career Development International, 19(2), 146-161.
Gross, E.F. (2004). Adolescent Internet Use: What We Expect, What Teens Report. Applied Developmental Psychology, 25, 633-649.
Hair, Jr. J. F., Anderson, R. E., & Tatham, R. L. (1986). Multivariate data analysis with readings. New York: Prentice Hall.
Hernaus, T. (2011). Business trends and tendencies in organization design and work design practice: identifying cause-and-effect relationships. Business Systems Research, 2(1), 4-16.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: A multidisciplinary journal, 6(1), 1-55.
Hu, T., Kettinger, W., & Poston, R. (2015). The effect of online social value on satisfaction and continued use of social media. European Journal of Information Systems, 24(4) 391-410.
Igarza, R. (2009). Burbujas de ocio: Nuevas formas de consumo cultural. Buenos Aires: La Crujia.
Johnson, R., Chang, C., Meyer, T., Lanaj, K., & Way, J. (2012). Approaching Success or Avoiding Failure? Approach and Avoidance Motives in the Work Domain. European Association of Personality Psychology, 27, 424-4417.
Kissel, P., & Büttgen, M. (2015). Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness. Journal of Brand Management, 22(9), 755-777.
Lawler, E., & Thye, S. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217-244.
Levine, S., & White, P. (1961). Exchange as a Conceptual Framework for the Study of Interorganizational Relationships. Administrative Science Quarterly, 5(4), 583-601.
Lo, J. (2015). The information technology workforce: A review and assessment of voluntary turnover research. Information Systems Frontiers, 17(2), 387-411.
Lonergan, J. M., & Maher, K. J. (2000). The relationship between job characteristics and workplace procrastination as moderated by locus of control. Journal of Social Behavior and Personality, 15(5), 213-224.
Lu, B., Guo, X., Luo, N., & Chen, G. (2015). Corporate blogging and job performance: Effects of work-related and nonwork-related participation. Journal of Management Information Systems, 32(4), 285-314. https://doi.org/10.1080/07421222.2015.1138573.
Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
Melián-González, S., Bulchand-Gidumal, J., & González L. B. (2015). New evidence of the relationship between employee satisfaction and firm economic performance. Personnel Review, 44(6), 906-929. https://doi.org/10.1108/PR-01-2014-0023
Miller, S. (2013).Social exchange theory. Salem Press Encyclopedia.
Moqbel, M., Nevo, S., & Kock, N. (2013). Organizational members' use of social networking sites and job performance. Information Technology & People, 26(3), 240-264. https://doi.org/10.1108/itp-10-2012-0110
Myers, D.G. (2005).Psicología Social. México D.F.: McGraw Hill.
Nydegger, R., & Enides C. (2017). The Psychology of Work: Changes in the 21st Century. The International Business & Economics Research Journal, 16(3), 197-208.
Palacios-Marqués, D., Popa, S., & PilarA. M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511.
Reygadas, L. (2008). Distinción y reciprocidad. Notas para una antropología de la equidad, Nueva Antropología. Revista de Ciencias Sociales, 21(69 ), 9-31.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037//0021-9010.87.4.698
Ríos, I., & Álvarez, M. (2015). Las redes sociales en las relaciones laborales. Actualidad Jurídica Uría Menéndez, (39), 83-87.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.
Sledgianowski, D., & Kulviwat, S. (2009). Using social network sites: the effects of playfulness, critical mass and trust in a hedonic context. The Journal of Computer Information Systems, 49(4), 74-83.
Teagarden, M. B., Butler, M. C., & Von Glinow, M. A. (1992). Mexico's maquiladora industry: Where strategic human resource management makes a difference. Organizational Dynamics, 20(3), 34-47.
Warr, P., Cook, J. y Wall, T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52(2), 129-148.
Yang, T., Shen, T., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L. (2016). Effects of Co-Worker and Supervisor Support on Job Stress and Presenteeism in an Aging Workforce: A Structural Equation Modelling Approach. International Journal of Environmental Research and Public Health, 13(72), 1-15. https://doi.org/10.3390/ijerph13010072
Young G., Kwon, J., & Kim, W. (2013). Effects of attitudes vs experience of workplace fun on employee behaviors. International Journal of Contemporary Hospitality Management, 25(3), 410-427.
Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411-423.
Andreassen, C., Torsheim, T., & Pallesen, S. (2014). Predictors of use of social network sites at work - a specific type of cyberloafing. Journal of Computer-Mediated Communication, 19(4), 906-921. https://doi.org/10.1111/jcc4.12085
American Psychological Association -APA. (2014). A Career in Social Psychology. American Psychological Association. Retrieved on March, 30, 2017: Retrieved on March, 30, 2017: http://www.apa.org/action/science/social/education-training.aspx
Arbuckle, J. L. (2010). IBM SPSS Amos 19 user's guide. Crawfordville, FL: Amos Development Corporation.
Ariffin, Z., & Amini, Z. (2010). Relationship between perceived organizational support, leadership behavior, and job satisfaction: An empirical study in Iran. Intangible Capital, 6(2), 162-184. https://doi.org/10.3926/ic.2010.v6n2.p162-184
Bagozzi, R., & Yi, Y. (1988). On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16(1), 74-94. https://doi.org/10.1007/BF02723327
Bennett, J., Owers, M., Pitt, M., & Tucker, M. (2010). Workplace impact of social networking. Property Management, 28(3), 138-148. https://doi.org/10.1108/02637471011051282
Buitelaar, R. M., & Pérez, R. P. (2000). Maquila, economic reform and corporate strategies. World Development, 28(9), 1627-1642.
Chen, R., & Sharma, S. (2013). Self-disclosure at social networking sites: An exploration through relational capitals. Information Systems Frontiers, 15(2), 269-278. https://doi.org/10.1007/s10796-011-9335-8
Cheung, G. W., & Rensvold, R. B. (2002). Evaluating goodness-of-fit indexes for testing measurement invariance. Structural equation modeling. A Multidisciplinary Journal, 9(2), 233-255. https://doi.org/10.1207/S15328007SEM0902_5
Cook, K. (1977). Exchange and Power in Networks of Interorganizational Relations. The Sociological Quarterly, 18, 62-82.
Cook, J., & Wall, T. (1980). New work attitude measures of trust, organizational commitment and personal need non-fulfilment. Journal of occupational psychology, 53(1), 39-52.
Cropanzano, R., & Mitchell, M. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874-900.
Darolia, C. R., Kumari, P., & Darolia, S. (2010). Perceived organizational support, work motivation and organizational commitment as determinants of job performance. Journal of the Indian Academy of Applied Psychology, 36(1), 69-78.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340. https://doi.org/10.2307/249008
Dimitriades, Z. (2005). Creating strategic capabilities: organizational learning and knowledge management in the new economy. European Business Review, 17(4), 314-324.
Dowson, M., & McInerney, D. M. (2001). Psychological parameters of students' social and work avoidance goals: A qualitative investigation. Journal of educational psychology, 93(1), 35-42. https://doi.org/10.1037/0022-0663.93.1.35
Drucker, P. (1998). La sociedad post-capitalista. Bogotá: Norma.
Dunn, M. (2017). Digital Work: New Opportunities or Lost Wages?. American Journal of Management, 17(4), 10-27.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Phsychology, 71(3), 500-507.
Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1), 210-230.
Emerson, R. (1962). Power-Dependence Relations. American Sociological Review, 27(1), 31-41.
Ferrari, J. R. (1992). Procrastination in the workplace: Attributions for failure among individuals with similar behavioral tendencies. Personality and Individual Differences, 13(3), 315-319.
Gabriel, A., Diefendorff, J., Chandler, M. M., Moran, C. M., & Greguras, G. J. (2014). The Dynamic Relationships of Work Affect and Job Satisfaction with Perceptions of Fit. Personnel Psychology, 67, 389-420.
Ghafar, M., & Mohamed, E. (2016). Occupational Stress: Measuring its Impact on Employee Performance and Turnover. European Journal of Business and Management, 8(21), 12-21.
Gibson, C., Hardy, J., & Buckley, M. (2014). Understanding the role of networking in organizations. Career Development International, 19(2), 146-161.
Gross, E.F. (2004). Adolescent Internet Use: What We Expect, What Teens Report. Applied Developmental Psychology, 25, 633-649.
Hair, Jr. J. F., Anderson, R. E., & Tatham, R. L. (1986). Multivariate data analysis with readings. New York: Prentice Hall.
Hernaus, T. (2011). Business trends and tendencies in organization design and work design practice: identifying cause-and-effect relationships. Business Systems Research, 2(1), 4-16.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural equation modeling: A multidisciplinary journal, 6(1), 1-55.
Hu, T., Kettinger, W., & Poston, R. (2015). The effect of online social value on satisfaction and continued use of social media. European Journal of Information Systems, 24(4) 391-410.
Igarza, R. (2009). Burbujas de ocio: Nuevas formas de consumo cultural. Buenos Aires: La Crujia.
Johnson, R., Chang, C., Meyer, T., Lanaj, K., & Way, J. (2012). Approaching Success or Avoiding Failure? Approach and Avoidance Motives in the Work Domain. European Association of Personality Psychology, 27, 424-4417.
Kissel, P., & Büttgen, M. (2015). Using social media to communicate employer brand identity: The impact on corporate image and employer attractiveness. Journal of Brand Management, 22(9), 755-777.
Lawler, E., & Thye, S. (1999). Bringing emotions into social exchange theory. Annual Review of Sociology, 25, 217-244.
Levine, S., & White, P. (1961). Exchange as a Conceptual Framework for the Study of Interorganizational Relationships. Administrative Science Quarterly, 5(4), 583-601.
Lo, J. (2015). The information technology workforce: A review and assessment of voluntary turnover research. Information Systems Frontiers, 17(2), 387-411.
Lonergan, J. M., & Maher, K. J. (2000). The relationship between job characteristics and workplace procrastination as moderated by locus of control. Journal of Social Behavior and Personality, 15(5), 213-224.
Lu, B., Guo, X., Luo, N., & Chen, G. (2015). Corporate blogging and job performance: Effects of work-related and nonwork-related participation. Journal of Management Information Systems, 32(4), 285-314. https://doi.org/10.1080/07421222.2015.1138573.
Macdonald, S., & Maclntyre, P. (1997). The generic job satisfaction scale: Scale development and its correlates. Employee Assistance Quarterly, 13(2), 1-16.
Melián-González, S., Bulchand-Gidumal, J., & González L. B. (2015). New evidence of the relationship between employee satisfaction and firm economic performance. Personnel Review, 44(6), 906-929. https://doi.org/10.1108/PR-01-2014-0023
Miller, S. (2013).Social exchange theory. Salem Press Encyclopedia.
Moqbel, M., Nevo, S., & Kock, N. (2013). Organizational members' use of social networking sites and job performance. Information Technology & People, 26(3), 240-264. https://doi.org/10.1108/itp-10-2012-0110
Myers, D.G. (2005).Psicología Social. México D.F.: McGraw Hill.
Nydegger, R., & Enides C. (2017). The Psychology of Work: Changes in the 21st Century. The International Business & Economics Research Journal, 16(3), 197-208.
Palacios-Marqués, D., Popa, S., & PilarA. M. (2016). The effect of online social networks and competency-based management on innovation capability. Journal of Knowledge Management, 20(3), 499-511.
Reygadas, L. (2008). Distinción y reciprocidad. Notas para una antropología de la equidad, Nueva Antropología. Revista de Ciencias Sociales, 21(69 ), 9-31.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037//0021-9010.87.4.698
Ríos, I., & Álvarez, M. (2015). Las redes sociales en las relaciones laborales. Actualidad Jurídica Uría Menéndez, (39), 83-87.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81(3), 219-227.
Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.
Sledgianowski, D., & Kulviwat, S. (2009). Using social network sites: the effects of playfulness, critical mass and trust in a hedonic context. The Journal of Computer Information Systems, 49(4), 74-83.
Teagarden, M. B., Butler, M. C., & Von Glinow, M. A. (1992). Mexico's maquiladora industry: Where strategic human resource management makes a difference. Organizational Dynamics, 20(3), 34-47.
Warr, P., Cook, J. y Wall, T. (1979). Scales for the measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology, 52(2), 129-148.
Yang, T., Shen, T., Zhu, M., Liu, Y., Deng, J., Chen, Q., & See, L. (2016). Effects of Co-Worker and Supervisor Support on Job Stress and Presenteeism in an Aging Workforce: A Structural Equation Modelling Approach. International Journal of Environmental Research and Public Health, 13(72), 1-15. https://doi.org/10.3390/ijerph13010072
Young G., Kwon, J., & Kim, W. (2013). Effects of attitudes vs experience of workplace fun on employee behaviors. International Journal of Contemporary Hospitality Management, 25(3), 410-427.
Zhang, X., & Venkatesh, V. (2013). Explaining employee job performance: The role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722.
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2018-05-31
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Percepción de la utilidad del uso de las redes sociales en el lugar de trabajo. (2018). Estudios Gerenciales, 34(147), 149-157. https://doi.org/10.18046/j.estger.2018.147.2580
