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EXCEDER LAS EXPECTATIVAS DE LOS CLIENTES

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miércoles, septiembre 17th, 2008

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TESIS MBA ICESI: MODELO PARA LA CREACION DE UN PORTAL EN INTERNET- VISITA MEDICA

http://dspace.icesi.edu.co/dspace/bitstream/item/262/1/jpinto-ccastano-jarbelaez_portal-laboratorios.pdf

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miércoles, septiembre 17th, 2008

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DEFINICION E-CRM

http://en.wikipedia.org/wiki/ECRM

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miércoles, septiembre 17th, 2008

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técnicas telefónicas eficaces

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miércoles, septiembre 17th, 2008

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cliente pesado

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miércoles, septiembre 17th, 2008

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ATENCION AL CLIENTE – LLAMADA ENTRECORTADA

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miércoles, septiembre 17th, 2008

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mal atencion a cliente

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miércoles, septiembre 17th, 2008

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VIDEO PROHIBIDO DE HOMECENTER (Curso de atención a clientes)

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miércoles, septiembre 17th, 2008

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